Privacy Policy

Effective Date: January 2, 2023

The Mortgage Shop, LLC Online Privacy Notice

The Mortgage Shop, and its affiliates (collectively, “The Mortgage Shop, LLC”, “we,” “us,” “our”) are committed to protecting the privacy of our customers and visitors (collectively, “you”) when using The Mortgage Shop, LLC websites, mobile applications, or accounts that The Mortgage Shop, LLC operates on social media sites, and any other online interactions you may have with The Mortgage Shop, LLC.

Consumer Privacy Notice

We collect, use, and share information from or about you in accordance with the The Mortgage Shop, LLC Consumer Privacy Notice, which provides you with choices regarding the use and sharing of your information.

What Information Is Collected?

We may collect personal information you provide via applications, forms, surveys, or other online fields including name, address, account number, social security number, email address, and telephone number.

We may also collect and store other non-personal information about your use of our sites and services, such as your IP address, web browser name and version, operating system, computer location, date and time of visit, and the web pages visited. Such information may be collected about how and when you use our Sites.

How Is This Information Used?

We may use your information in accordance with applicable laws, such as:

● Providing customer support, processing transactions, and responding to your inquiries;

● Sending you important information and updates regarding sites, products and services;

● Delivering marketing communications that we believe may be of interest to you, including, advertisements or offers tailored to you;

● For business purposes, including data analysis, audits, developing and improving products and services, enhancing the site, identifying usage trends and determining the effectiveness of promotional campaigns;

● For risk control, fraud detection and prevention, compliance with laws and regulations, and accordance with other legal process and law enforcement requirements;

● For any other purposes that we may specifically disclose at the time you provide, or we collect your information; and

● Operate, provide, improve, and maintain our sites and services and offer tailored content.

Who Will Have Access to Your Information?

Refer to the The Mortgage Shop, LLC Consumer Privacy Notice for additional details on how your personal information may be shared with affiliates and third parties.

How To Access or Update Your Information

If you wish to access or update your personal preferences, please contact us as outlined under the Contact Us section. If you are an existing ABC Mortgage, LLC customer, and you wish to access or update your personal preferences online, you can contact us at: (800) 816-7982.

We will comply with your request within a reasonable time frame and within the time limits established by applicable law.

Cookies And Other Online Technologies

We may collect non-personal information by using cookies and pixel tags. A cookie is a small piece of information that a website can send to your browser and may then be stored on your computer’s hard drive. It acts as an anonymous tag that identifies your computer, but not you personally.

A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our website but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.

You may set your browser to warn you when placement of a cookie is requested, and decide whether or not to accept it. However, some of the features available on the site may not function properly if your cookies are disabled.

Google Analytics and Adobe Analytics

We may use tools called “Google Analytics” or “Adobe Analytics” to collect non-personal information about use of our sites. These tools collect information such as how often users visit a site, what pages they visit, when they do so, and what other sites they used prior to coming to this site. We use the information we get from these tools only to improve this site. Google Analytics and Adobe Analytics collect only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of these tools with personally identifiable information. Although Google Analytics and Adobe Analytics plant a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google or Adobe. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. Adobe’s ability to use and share information collected by Adobe Analytics about your visits to this site is restricted by Adobe Analytics Terms of Service and the Adobe Privacy Policy. You can prevent Google Analytics and Adobe Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

How Long Do We Keep Information?

We will retain your information for the period necessary to fulfill the purposes outlined in this Online Privacy Policy unless a longer retention period is required or permitted by law.

“Do Not Track” Features

Your Internet browser may offer a ‘Do Not Track’ feature allowing you to tell us you want to opt out of tracking for some purposes. We may not separately respond to or take any action in response to a ‘Do Not Track’ setting in your Internet browser.

Linking To Other Sites

We may provide links to third party sites, such as credit bureaus, service providers or merchants. If you follow links to sites not affiliated or controlled by The Mortgage Shop, LLC, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites. The Mortgage Shop, LLC does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.

Advertising

The Mortgage Shop, LLC uses information described in this Notice to help advertise our products and services, including prescreened offers of credit, in a variety of ways. We use such information to present tailored ads to you, analyze the effectiveness of our ads, and determine whether you might be interested in new products or services.

How we tailor ads

Relationship based advertising: In order to help make our advertising informative and useful, we may use information about your relationship with us to help determine which advertisements or offers to present to you.

Online Behavioral Advertising: We may use third party advertising companies to provide targeted display advertisements, likely to be of greater interest to you, through participating publishers and advertisers. To learn more about online behavioral advertising or to opt out of this type of advertising on many sites, please visit the Network Advertising Initiative.

Please note that if you opt out, you may still receive online advertising from ABC Mortgage, LLC. Opting out from a specific third-party site means that the ads you receive will not be based on your choices or behavior.

Direct Marketing: If you prefer not to receive marketing offers via email, postal mail or telemarketing, you may manage your direct marketing by contacting us, refer to Contact Us section below.

Important Reminder:

In order for online behavioral advertising opt outs from our Sites and on other sites to work on your device, your browser must be set to accept cookies. If you delete cookies, buy a new device, access our Site or other sites from a different device,

login under a different screen name, or change web browsers, you will need to opt out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check your browser’s security settings to validate whether scripting is active or disabled.

Protecting Children’s Privacy Online

Our sites and services are not intended for children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).

What Security Measures Are Used to Protect Your Information?

We take reasonable measures, including the implementation and maintenance of physical, electronic, and procedural safeguards, in an effort to assure the security, integrity and accuracy of information under our control, in accordance to applicable federal and state laws. This includes device safeguards, and secured files and buildings, as well as oversight of our third-party service providers. Please note that electronic communication, particularly email, is not necessarily secure against interception.

Do-Not-Call Policy

The Mortgage Shop, LLC is committed to respecting and protecting consumers’ rights to privacy and to ensuring compliance with applicable law. The Mortgage Shop, LLC utilizes the telephone as a means of communicating with and promoting our products and services to our customers and to potential customers. Staying in contact and establishing a good relationship with the community is a critical part of our success. Consistent with applicable law, it is our policy to cease placing telemarketing calls to any person who has indicated a desire not to receive such calls. Accordingly, The Mortgage Shop, LLC has implemented procedures to honor consumers’ do-not-call requests in accordance with applicable state and federal law and has instituted internal training to ensure awareness of and compliance with this policy.

Consumers who wish to be added to our internal Do-Not-Call list may do so by calling us at (800) 816-7982.

Upon completion of the do-not-call request, the consumer’s telephone number will be added to our Do-Not-Call list within thirty (30) days of the request. The consumer’s telephone number will remain on our Do-Not-Call list for at least five (5) years unless the consumer consents to telemarketing contact prior to the expiration of the five-year period. Consumers must notify us of any changes in name or telephone number if they move or wish to place a new telephone number on our Do-Not-Call list. Do-not-call requests are number-specific – consumers who have more than one telephone line that they wish to add to our Do-Not-Call list must notify us of such additional telephone lines.

Changes To This Online Privacy Policy

This Online Privacy Policy is subject to change from time to time. If we make any changes, we will post the revised policy on this page with a new “Effective Date.” Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise. Your use of the site following these changes means that you accept the revised Online Privacy Policy.

Contact Us

The Mortgage Shop, LLC
1016 Dolly Parton Pkwy Unit 9 Sevierville, TN 37862
(800) 816-7982

Ray Mabilin

  1. What is your favorite food? Burger & Pizza
  2. If you could have a superpower, what would it be and why? Jedi’s power from the Force. Because they focus on calmness and peace to channel their powers in the Force and I’m a peaceful person.
  3. Where was the best vacation you ever took and why? Every Beach Vacation simply because me and my family love the beach.
  4. What are your hobbies? Basketball, Camping outdoors, snorkeling, Movies, Wakeboarding and eating.

Jessica Avery

  1. What is your favorite food? Southern style home cooking
  2. If you could have a superpower, what would it be and why? Flying; so I could see the world anytime
  3. Where was the best vacation you ever took and why? Charleston, South Carolina, because of the beach and the relaxed vibes of the town
  4. What are your hobbies? Crafting, weekend yard sales, being with family

Kristy Carter

  1. What is your favorite food? Being from the south, I love a good “southern” meal that includes either collards or turnip greens. But, away from home, Mexican.
  2. If you could have a superpower, what would it be and why? The ability to heal. I hate to see anyone (human or animal) suffering.
  3. Where was the best vacation you ever took and why? Any vacation with my family. My family loves to travel and we have been to Mexico, Florida, Tennessee, the North Carolina mountains and beaches, Ohio, Virginia and Georgia.
  4. What are your hobbies? My family loves to travel and I love spending time with my friends, but my favorite thing to do is anything that involves my children. I have teenage twins. We are a soccer family. My son not only plays for the high school team, but he is part of an elite travel program who trains their players to eventually play on a collegiate and professional level. We get December and two weeks in the summer off from soccer games. Otherwise, we are at the soccer field every weekend

Bill Beck

  1. What is your favorite food? Cheese! Cheese & Crackers, Cheeseburgers, Mac & Cheese oh yea! Top 3 picks are Roquefort, Aged Cheddar and BellaVitano.
  2. If you could have a superpower, what would it be and why? Shapeshifting. Being able to turn into any animal based on need would be awesome. Go fly like an eagle for a day, or swim like a shark, or maybe go for a run as a cheetah
  3. Where was the best vacation you ever took and why? Thailand. Great food, great hospitality, amazing locations and so incredibly cheap for everything!
  4. What are your hobbies? Nutrition, fitness, & weightlifting. Fantasy football. I enjoy painting, drawing & sketching for fun. Finally, just like Henry Cavill, I’m a proud Warhammer nerd.

Lori Duran

  1. What is your favorite food? Favorite food is fresh Halibut
  2. If you could have a superpower, what would it be and why? My super power would be to be able to read people’s minds remotely. This way I could be of better service to others.
  3. Where was the best vacation you ever took and why? Hawaii has always been my favorite vacation location. I love the clear, clean water for snorkeling, I love the culture and the beauty of the islands.
  4. What are your hobbies? My hobbies revolve around family and especially my grandchildren.

Tiffany Boudreau

  1. What is your favorite food? Cubed steaks with gravy!
  2. If you could have a superpower, what would it be and why? Teleport (I hate traffic!)
  3. Where was the best vacation you ever took and why? Took a trip to Chicago in 2019 to watch the Cubs play at Wrigley Field! The experience was out of this world! I loved the big city, Chicago style pizza, and train rides to get through town. The BEST part was we WON the game!
  4. What are your hobbies? Watching Netflix and doing makeup!

Justin Harris

  1. What is your favorite food? Southern Cooking
  2. If you could have a superpower, what would it be and why? Super Strength – I have no patience in the gym.
  3. Where was the best vacation you ever took and why? Cruise- I have been on a couple cruises and they both rank very high, they are so easy.
  4. What are your hobbies? I enjoy being outdoors, DIY remodeling projects, Hiking, and traveling.

Jen Blake

  1. What is your favorite food? Taco Salad
  2. If you could have a superpower, what would it be and why? My superpower would be mind control. I think that would come in handy being a mother.
  3. Where was the best vacation you ever took and why? The best vacation I took was my first vacation I took with my family when my kids were 9 months and 2 years old. We went to Miramar Beach, and it was fun being able to see the beach for the first time through my kids eyes.
  4. What are your hobbies? Spending time with my family

Lloyd Moua

  1. What is your favorite food? Sushi
  2. If you could have a superpower, what would it be and why? To fly because I like superman
  3. Where was the best vacation you ever took and why? Portland Oregon because of scenery and trails for outdoors
  4. What are your hobbies? Enjoying reading self help books

Megan Winterberg

  1. What is your favorite food? Sandwiches
  2. If you could have a superpower, what would it be and why? Create joy and remove hate
  3. Where was the best vacation you ever took and why? Lake Tahoe, NV – Almost every summer our family goes here to camp, swim, hike, and enjoy the outdoors!
  4. What are your hobbies? Date nights with my husband, trying to keep up with my 5 and 2 year old, and hosting bbqs and theme parties for our friends and families

Kaitlin Thornberg

  1. What is your favorite food? Chicken pot pie, nothing tastes better on a cold winter day!
  2. If you could have a superpower, what would it be and why? I would like to have the superpower to fly. It would save me a lot of money in airline tickets.
  3. Where was the best vacation you ever took and why? I was fortunate enough to visit Dubai in the United Arab Emirates. Dubai is a melting pot of people from many different cultures. I enjoyed being able to experience and meet many people from around the world. I also enjoyed snowboarding in a mall, riding a camel, and the gold souk (souk is another word for market). Dubai is also known for their fresh spices including cinnamon, which makes some of the best apple pies.
  4. What are your hobbies? My hobbies include horseback riding, camping, snowboarding, and traveling.

Eric Napier

  1. What is your favorite food? This is tough! I am a foodie lol. I really love a good meal. I think my favorite would be steak and oysters in the end, so surf and turf. I also love a Thai dish called Khao Soi.
  2. If you could have a superpower, what would it be and why? I would love to be able to fly! Then I could go anywhere I wanted at any time.
  3. Where was the best vacation you ever took and why? My honeymoon to Antigua in summer of 2020. It looked like our trip to Jamaica was going to get cancelled as well as my wife’s passport not come in on time due to COVID. Miraculously we got the passport and also were rebooked to Antigua a week before the departure date! We were able to celebrate our honeymoon in paradise after having a wedding with our friends and family.
  4. What are your hobbies? I enjoy spending time with my wife Sarah and our dog, Lucy. We enjoy travelling, spending time with friends and family and outside activities like boating. I love sports and attending sporting events, particularly football and horse racing. I am a big fan of the Tennessee Volunteers for better or worse, lol.

Avery Carl

  1. What is your favorite food? Southern style home cooking
  2. If you could have a superpower, what would it be and why? Flying; so I could see the world anytime
  3. Where was the best vacation you ever took and why? Charleston, South Carolina, because of the beach and the relaxed vibes of the town
  4. What are your hobbies? Crafting, weekend yard sales, being with family

Brenna M. Carles

  1. What is your favorite food? Pizza! Is there any other answer?
  2. If you could have a superpower, what would it be and why? Animal Whisperer! Because I absolutely love animals and would love to know what they think and could help them with what they needed!
  3. Where was the best vacation you ever took and why? I would have to say the weeklong cruise my husband and I took, as we got to explore multiple different countries, cultures, and of course, food!
  4. What are your hobbies? Singing, trying different pizzas, exercise and fitness, and being at the beach as much as possible.